🙋‍♀️️️ Ops Individual Contributor Framework

Proactively communicates with stakeholders and tailors communication to audience. Keeps stakeholders like COps, legal, marketing, finance updated on progress and ensures they have what they need.
Gives clear concise updates in cross-team meetings on material which is relevant for the teams
Effectively structures speaking and writing to make sure the right information is given to the right people in a simple way
Understands the objectives of and participates actively in team ceremonies. Prepared and organised to make the most of squad time.
Thinks and acts in the interests of the team over themselves. Unblocks others where they can and proactivley offers feedback on work

Manages medium-sized processes or projects with some instruction
Owns small tasks with minimum support. Drives forward small projects.
Accurately prioritises defined tasks based on effort, impact, user needs and business goals
Takes the initiative to do things or to fix things. Doesn’t shy away from picking up new things which need to be done.
Builds processes which scale and strikes the right balance between ‘good enough for now’ and ’effective use of resources’
Acts in terms of areas they are responsible for managing, rather than tasks they are responsbile for doing

Go to person within the team on their area. Team defaults to their opinion where there is uncertainty.
Knows which areas they know the best and proactively advises on these areas in team discussions and planning
Works to increase their and their team’s knowledge in these areas

Point person for their area of expertise; does whatever is needed to unblock or support the squad and their delivery. Escalates and delegates appropriately.
Communicates effectively to a wide range of stakeholders, e.g. sharing update with ExCo/all hands or community.
Communicates in a professional and Dummy Co-style way to company (presenting or online) on issues regarding their team.

Promptly and effectively deals with unforeseen risks as they arise.
Seeks out feedback and makes concrete plans to act on this. Proactively and promptly gives useful feedback. Comes to development discussions knowing what they’d like to get out of it.
Constantly learning and looking for new ways to develop. Regularly shares learnings with others so they have more resources to improve with.

Owns problems, generates solutions and leads implementation.
Manages large or complex projects or areas with some instruction.
Drives forward or initiates medium sized, relatively-complex processes or projects with minimum support.
Prioritises defined projects based on effort, impact, user needs and business goals.
Identifies problems that need solving. Accurately scopes out length and difficulty of tasks and projects.
Comfortable changing direction quickly where required.
Effectively navigates challenging trade-offs between achieving goals and ensuring optimal customer experience.

Go to expert within company, e.g. invited to give opinion at C Suite meetings.
Understands technical proposals within their area and the business implications of these.
Works to increase company knowledge in multiple areas.

Gathers influence and support for their work, confidently debating and defending their decisions and approach.
Ensures the team has strong relationships with stakeholders, fully recognises their constraints and concerns and creates mutual recognition and trust.
Explains complex concepts simply and delivers difficult messages clearly.
Seamlessly partners with other experts to drive Dummy Co business goals forward. Drives success both within their team and within the organisation across several teams.
Builds culture of knowledge sharing and documenting of information and processes.

Responds to complex issues devising smart strategies for the mitigation of risk.
Gets involved in, and identifies, opportunities for the team to participate in advisory, strategic and industry bodies to learn and share best practice in their area of business.
Regularly shares feedback received with team and their plans to work on it.

Manages very large or highly complex areas or multiple projects with some instruction.
Drives forward or initiates large/complex projects or owns an area with minimum support.
Prioritises multiple ambiguous large projects based on effort, impact, user needs and business goals. Encourages others to prioritise effectively and gives them the tools and guidance to do so.
Identifies high-impact or complex problems the company will face down the line, in their domain.
Prioritises most impactful problems to work on with awareness of future risks.
Identifies anything which could impinge on Dummy Co’s ability to deliver world-class customer service.
Can design practices, processes, and procedures which allow managing from a distance.

Works to increase industry knowledge in their core area.
A key commentator on the industry, e.g. invited to give opinion at external committees, publishes blogs and disseminates knowledge to team.
Challenges proposed solutions in order to get to better ones. Comfortable challenging technical proposals within their area.
Constantly teaching and looking for new ways to share knowledge and skills with others.

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